Our Service Commitment
Text Size :
We are committed to serving you better through continuous improvements of our services. This list of service standards shown below is our service commitment to you.
| Service Description | Service Standards (Target Response Time) |
|---|---|
| Correspondences*: | |
| Time taken to answer calls to Call Centre |
Within 20 seconds |
| Time taken to reply to email enquiries |
3 working days |
| Time taken to reply to mails and faxes |
5 working days |
| Issuance of Installation & Worker Licences | |
| Time taken to issue licence for electrical or supply installation upon submission of properly completed application and payment of fees | 4 working days |
| Time taken to issue licence for electrical worker, gas service worker or cable detection worker upon submission of properly completed application and payment of fees | 7 working days |
* We will reply to complex enquiries within 14 working days (those received via email and fax). For enquiries which require further investigation, we may take a longer period to reply.